Refund policy
Once in a blue moon, you may have some questions about our product. Before you return anything, why don’t you write to our awesome customer support team support@gaitbol.com ? We will work with you to make things right and get you back in rehabilitation!
Ⅰ. Conditions of Return
If the product quality is confirmed with a problem, you can return the product under our no questions asked return policy subject to the conditions set out below:
• Goods are returned in the Original Packaging in Excellent Condition
• Goods are Completely Disassembled
• Goods are received into our warehouse within the 30 day validity period
• Goods must be marked as “Returned Goods”
• You must provide us with the tracking details for the returned goods within 7 days of initiating your return
Ⅱ. Return Fees
Restocking fee: FREE
Validity period for returns: Up to 30 days from the date you received your product, based on our tracking records
Return shipping fees: You are responsible for all shipping fees and costs
Ⅲ. Loss Fees
Loss charges may apply if the original packaging is not returned, or if the goods or packaging is missing parts when we receive them.
Ⅳ. Damage Fees
If the returned goods show signs of wear and tear that are beyond what is reasonably expected for you to try them out for suitability (i.e., overhandling), or the packaging is damaged and cannot be reused, we reserve the right to deduct from your refund the loss in the value of our goods that we reasonably determine to have resulted from your overhandling or the damage you caused to our goods (including their packaging).
For high value goods, we encourage you to pay for shipping insurance to safeguard against any loss or damage. You are responsible for any insurance claim filing with the carriers.
Ⅴ. Refund Process
• Will be initiated within 14 working days after the returned goods pass our inspection
• Will be processed via the same means of payment used for the initial transaction and credited to your account within a few days, depending on your bank's practice.
• Any shipping costs paid by you when making your purchase will not be refunded.
Ⅵ. Returns Made Under Our Warranty
Don’t forget that all of our products are also covered by our 3 year manufacturer’s warranty. You can also extend the warranty period for our Gaitbol G300 robot up to 5 years by following instructions for our extended warranty program. Our standard warranty, including the extension of the warranty period through our extended warranty program, is in addition to, and does not override, other rights and remedies that you may have at law. For more details, please refer to our warranty policy.
Ⅶ. Excluded Products
Products excluded from this policy and not eligible for return/refund:
• All handrails purchased separately as accessories
• All safty belts purchased separately as accessories
• All nylon seat cushions purchased separately as accessories
• All nylon back cushions purchased separately as accessories
Ⅷ. Final Notice
We will be sad to see you go. However, if you have decided to return an item, please send us your order number and product details using the support form. We will respond quickly with the return instructions that you will need.
Please follow our return instructions. You are responsible for ensuring that the goods are returned to the correct location in good condition, including its original packaging. We are not responsible for any items that are lost or damaged while in transit or rejected because it was sent to the wrong address.
We only accept returns for items purchased directly from us on https://gaitbol.com, for purchases made with any other distributor, please contact the relevant distributor.
All refund amounts and return decisions by Gaitbol are final.
Ⅰ. Conditions of Return
If the product quality is confirmed with a problem, you can return the product under our no questions asked return policy subject to the conditions set out below:
• Goods are returned in the Original Packaging in Excellent Condition
• Goods are Completely Disassembled
• Goods are received into our warehouse within the 30 day validity period
• Goods must be marked as “Returned Goods”
• You must provide us with the tracking details for the returned goods within 7 days of initiating your return
Ⅱ. Return Fees
Restocking fee: FREE
Validity period for returns: Up to 30 days from the date you received your product, based on our tracking records
Return shipping fees: You are responsible for all shipping fees and costs
Ⅲ. Loss Fees
Loss charges may apply if the original packaging is not returned, or if the goods or packaging is missing parts when we receive them.
Ⅳ. Damage Fees
If the returned goods show signs of wear and tear that are beyond what is reasonably expected for you to try them out for suitability (i.e., overhandling), or the packaging is damaged and cannot be reused, we reserve the right to deduct from your refund the loss in the value of our goods that we reasonably determine to have resulted from your overhandling or the damage you caused to our goods (including their packaging).
For high value goods, we encourage you to pay for shipping insurance to safeguard against any loss or damage. You are responsible for any insurance claim filing with the carriers.
Ⅴ. Refund Process
• Will be initiated within 14 working days after the returned goods pass our inspection
• Will be processed via the same means of payment used for the initial transaction and credited to your account within a few days, depending on your bank's practice.
• Any shipping costs paid by you when making your purchase will not be refunded.
Ⅵ. Returns Made Under Our Warranty
Don’t forget that all of our products are also covered by our 3 year manufacturer’s warranty. You can also extend the warranty period for our Gaitbol G300 robot up to 5 years by following instructions for our extended warranty program. Our standard warranty, including the extension of the warranty period through our extended warranty program, is in addition to, and does not override, other rights and remedies that you may have at law. For more details, please refer to our warranty policy.
Ⅶ. Excluded Products
Products excluded from this policy and not eligible for return/refund:
• All handrails purchased separately as accessories
• All safty belts purchased separately as accessories
• All nylon seat cushions purchased separately as accessories
• All nylon back cushions purchased separately as accessories
Ⅷ. Final Notice
We will be sad to see you go. However, if you have decided to return an item, please send us your order number and product details using the support form. We will respond quickly with the return instructions that you will need.
Please follow our return instructions. You are responsible for ensuring that the goods are returned to the correct location in good condition, including its original packaging. We are not responsible for any items that are lost or damaged while in transit or rejected because it was sent to the wrong address.
We only accept returns for items purchased directly from us on https://gaitbol.com, for purchases made with any other distributor, please contact the relevant distributor.
All refund amounts and return decisions by Gaitbol are final.